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Home > United Kingdom > England > County Durham > Darlington > Best Western The Croft

Best Western The Croft, Nr. Darlington

Croft On Tees, Nr. Darlington, DL2 2ST
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Summary of Guest Ratings

  • Check-in process 4.2 / 5 4.2 / 5
  • Working order of facilities / equipment 3.8 / 5 3.8 / 5
  • Overall value for money 3.8 / 5 3.8 / 5
  • Performance of staff 4.2 / 5 4.2 / 5
  • Your room 4.1 / 5 4.1 / 5
  • Overall experience 4.1 / 5 4.1 / 5
  • Order and cleanliness of the hotel 4.1 / 5 4.1 / 5
  • Guest Rating 4.0 / 5 4.0 / 5

Guest Reviews

1.3 / 5 1.3 / 5 Anonymous on 24/09/2009 (Mature couple)

Dirty dusty rooms with complimentary cob webs. Needed to request room change as initial room had badly stained fabric head board and dressing table stool. Bath panel cracked and the bed linen had hairs and stains on them. The room re allocated was not much better. was dusty and grimy but bed appeared clean which at this stage was all we could hope for?? The glasses had to be changed in this room as they too were dirty.

Overall: Very dissapointing and a very un clean hotel. Should not still have 3 star rating and the price is not reasonable considering the state of the place as it was 70 pounds room only and for the North of England this is not the cheapest price and it promised so much more than it delivered. Internet pictures very misleading on this ocassion.  (108812492)

3.7 / 5 3.7 / 5 Anonymous on 03/11/2008 (Mature couple)

It was very convenient and the booking process was very easy and quick. The room was clean, the food was slightly above average quality but the fillet steak was extortionately expensive!!

The bed was hard and covered with a plastic matress protector.

Overall: Fine, would probaly revisit when in the location provided the price was similar and not at the price quoted to some of associates who enquired earlier.!!  (107780121)

4.6 / 5 4.6 / 5 Ce Ping [George town, KY] on 24/07/2008 (Same sex couple)

Beautiful old hotel with history on the banks of the river tees,. Perfect for our fishing break. Look forward to staying there agian. Both my friend and I were suprised how good it was. Food especially!

Very warm in hotel, would benifit with A/C.

Overall: Great!  (108035939)

3.6 / 5 3.6 / 5 Lorna [Goole, GB] on 22/07/2008 (Mature couple)

Upgraded. Good meal in restaurant Friday evening Comfortable bed Little noise despite wedding disco being on

Sockets badly sited for using facilities such as hairdryer, clock, TV and kettel - all out of same one. Kettle had to be sited on floor. Had to crequest drinks twice in restaurant. Saturday because of wedding asked to not sit at seats in bar as wedding guests may be returning to take th seats (in the half an hour we were they did not!)

Overall: Reasonable  (97558913)

4.3 / 5 4.3 / 5 richard [westcliff on sea, GB] on 16/07/2008 (Group of work colleagues)

staff

leaky shower

Overall: a nice place to stay  (97919275)

4.9 / 5 4.9 / 5 Anonymous on 02/04/2008 (Family with young children)

Great food, plenty of parking, friendly service.

 (97203711)

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