| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.4 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room | 4.5 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel |  4.7 / 5 |
| Guest Rating | 4.4 / 5 |
4.0 / 5
Andrew [mansfield, United Kingdom]
on 10/08/2004
(Group of work colleagues)
Staff were so freindly and very helpful
none
Overall: All I can say is excellent. I hoped for something like this standard but didn't expect to get it (1358006)
5.0 / 5
Anonymous
on 28/06/2009
(Mature couple)
The personal service was outstanding. We were shown to the room and the receptionist explained how everything worked. We were also told to contact reception if we had any questions or needed any information. It was also in an extremely good area for sight-seeing,restaurants and theatres and even Liverpool city centre.
We were in room 112 and, as the weather was hot, left the windows open for some air as there was no air-conditioning. However,there was the constant noise of an extractor fan throughout the night.
Overall: Excellent hotel!! (107930277)
4.9 / 5
Maxwell, [Ilkley, GB]
on 21/10/2008
(Mature couple)
Hotel was excellent, Dinner was poor, apart from the meal there was no personal attention, everyone serving table were mucking in, we must have been asked 4 times if we were having a drink but no follow up to see if another was required, likewise, we were not asked at anytime if the meal was to our taste.
Breakfast, however was very good with staff attention of a high order. Overall you helped make our visit to Liverpool excellent. Kind regards.
(107991749)
4.3 / 5
Anonymous
on 26/09/2008
(Other)
(107288752)
2.3 / 5
luca [lavagna, IT]
on 16/09/2008
(Young couple)
Interior Design of the room.
Impossible to open the window because of fried bad smell of the restaurant. While cleaning the room the service left the window opened. It was impossible to live in that bad smell during the evening/night.
Overall: Nice appearence of the hotel/room. bad living. it is not acceptable to let a room with that terrible smell to guests. (107130283)
4.1 / 5
Anonymous
on 28/07/2008
(Mature couple)
Staff excellent, quality excellent, meal in the hotel very good, well equipped room, good location near the cathedrals.
Only one bad point really, in that it was rather warm and there was no air-con in the room and only a fan to keep us cool. If we had spent more time in the hotel we would have complained, but we basically just slept there.
Overall: Generally excellent, no working air-con in our room, but we didn't complain so the staff had no chance of fixing this. Overall, we'd still recommend it as an excellent boutique city-centre hotel. (108061252)
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