The Rutland Hotel, Douglas
19-23 Palace Terrace, Queens Promenade, Douglas, IM2 4NFGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 4.0 / 5 |
How to book this hotel or view prices
Guest Reviews
4.1 / 5
Anonymous
on 28/10/2009
(Young couple)
Clean warm room
Staff seemed bored and unhappy (but the hotel was very quiet - out of season)
Overall: Good. (108137672)
3.0 / 5
Brian [Ballywalter, GB]
on 21/10/2009
(Mature couple)
Staff friendly and helpful breakfast adequate
Carpets in stair area and dining area dirty and needs replacement carpet in room needed cleaning
(108369397)
4.9 / 5
Anonymous
on 16/10/2009
(Solo business traveller)
Excellent in all aspects
Regarding the room ( 415 ) when sleeping with windows open for fresh air very noisy ( generators or motors at the back ? )
Also mattress was uncomfortable
Overall: Generally very pleased and yes I would stay again (108982823)
3.6 / 5
Anonymous
on 30/09/2009
(Mature couple)
the room was clean most staff were pleasant breakfast was nice
the worst point of the hotel was the carpet right through was dirty and threadbare even in reception and restaurant
Overall: we enjoyed our stay it was very relaxing (108966979)
3.9 / 5
Anonymous
on 06/09/2009
(Solo business traveller)
Good room, wifi, breakfast was very good. Bar area good
Busy week so hard to get parking near the hotel. Carpet in dining room has seen better days
Overall: Good hotel and room, parking was a challenge but eventually got relatively close to hotel. Food was good. It is a small lift as people mentioned but was quick. (108711044)
1.7 / 5
James [Southport, GB]
on 25/08/2009
(Mature couple)
We stayed for 3 nights. The room was not serviced after night one. After night two the room was serviced but we were provided with wet fresh towels. Perhaps most alarmingly the fire alarm went off at 6.30 am Sunday morning. Guests evacuated the hotel despite no staff being present to assist the many elderly people who were left bewildered and confused by the situation. The hotel although claiming to having been refurbished was shaby, with many dining room chairs showing signs of rust. Residents could not use the bar one evening as it was booked for a private function.
Overall: Generally a hotel you would not choose to stay at more than once. (108176866)
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