| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
5.0 / 5
Rachel [Newcastle upon Tyne, GB]
on 06/10/2009
(Group of adult friends)
Beds very large and comfortable. Bar staff very helpful. Parking facility good and excellent hotel location. Upmarket hotel.
No bad points.
Overall: Great weekend with daughter for her birthday. No faults at all. Will definitely be back. (108843885)
4.7 / 5
Anonymous
on 31/08/2009
(Mature couple)
Rooms kept clean and tidy.
Staff friendly and helpful
Courtesy trays nice with the little extras, eg jelly beans
Showers over baths are a problem. It can be hard to climb in and out and when traveling a decent sized shower is all that is needed.
Parking a problem
Overall: Stay uneventful and pleasant. Tried to minimise use of towels by leaving on rails as requested but kept finding new ones every day-nice to have but happy to use same towels over couple days (107785275)
4.3 / 5
paul [Bristol, US]
on 16/08/2009
(Mature couple)
Room service made a few mistakes and you need A/C. With the festival going on it was very noisy on the streets but it got to hot if you closed the windows
Overall: We enjoyed our stay (107511211)
2.4 / 5
Anonymous
on 15/08/2009
(Mature couple)
wide room
unclean(not japanese standard)and uncomfortable beds
The teakettle was not conveniently designed and unclean tea-cups.
cheap meals
Overall: cost performance of stay is not good (108377423)
4.3 / 5
Anonymous
on 17/07/2009
(Group of adult friends)
The hotel is conveniently located. In general, the facilities are very good and the reception staff are very helpful.
In one morning, a cleaning staff just opened the door and entered our daughters' room without waiting for their agreement/response. On noticing his mistake, he just turned away, closed the door but without apologizing. A verbal complaint was lodged with the reception staff but a written reply is outstanding.
The ventilation of the rooms are inadequate even on a day where the temperature is under 25 degrees Celsius.
Overall: Apart from the unhappy incident and the inadequate ventilation, the hotel is satisfactory. (107661669)
4.7 / 5
Anonymous
on 03/06/2009
(Young couple)
(107670688)
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