| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
(108505720)
Friendly staff, good food and drink and convenient location.
Dripping taps and some traffic noise.
Overall: We had a lovely time. (108219171)
The hotel was lovely and the staff very nice and friendly. The accompanying restaurant had FABULOUS food - and was full every night!!!
The only small down side was that - like ALL hotels, etc - they change the sheets everyday, but don't seem to put a new bedspread & blanket between guests! I find this revolting to think I'm sitting on a dirty-ish bedspread! I know the one at Duke Of Marlborough had not been changed because it had suspect stains on it! It wasn't as horrible as other hotels I've stayed in, though. I just wish someone would remind hotel managers/cleaning staff that blankets and bed COVERING should be clean, too!
Overall: It was very nice & I would recommend it to everyone! Don't bother to go into town to eat - the food at Duke of Marlborough is the best around! (107481830)
Vegetarian breakfast was superb. Rooms looked smart and clean. Great size car park. We were made to feel valued by the staff.
No fresh towels on day two despite leaving them in the bath for changing. Shower flooded the floor (quarter size shower curtain wasnt enough to stop spray and shower head set too high to prevent splashing) and so we had to use towels to mop up. Rather than change the towels, they had been put on heated towel rail and left to bake during the day. Fortunately we had shared a towel the night before so we used the remaining clean one but not a very nice thing to discover !
Overall: Lovely atmosphere, nice tidy rooms, nice selection on restaurant menu. Could have done with clock of some sort in the room and fresh towels. Mattresses in both our rooms were tired but linen was clean. Would definately go back. Staff were great. Check in and out was fast and an early breakfast seemed no problem, even on a Sunday. (107346932)
Evening meal was excellent. All the staff, including the manager / owner were very pleasant, courteous and very friendly without being intrusive. We had a family room, and our 4 year old son was made to feel very welcome. We all thought the Duke of Marlborough was 1st class, and would recommend it to anyone. Well done to all staff! You deserve all the success you get.
Overall: See good points above. (108450555)
Evening dinner and breakfast, excellent. Very comfortable room and facilities. Friendly staff and a good humoured landlord making the stay more enjoyable.
Unaware from booking that the sleeping accommodation was separate from the main building.
Overall: Excellent (107787265)
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