| Check-in process |  3.5 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 3.2 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.2 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.3 / 5 |
3.7 / 5
trevor [norwich, GB]
on 11/10/2009
(Same sex couple)
room and full english breakfast
nobody on recption desk on arrival we waited approx 10 mins no general imformation pack in rooms about faclities in hotel or in the area
Overall: comfortable stay good clean hotel (108617277)
2.3 / 5
Anonymous
on 28/09/2009
(Solo business traveller)
Location of hotel to a local pub
Noise from other rooms, with the walls seeming to be paper thin and noise from the main road outside.
Overall: The hotel's ok. (108584654)
4.3 / 5
Anonymous
on 13/09/2009
(Solo business traveller)
Nice sized room, good facilities, well cleaned.
Fittings in bathroom looked a bit tired - damage to wood, etc. Hot water ran out quite early one night!
Overall: Good. I'm returning next week. (108663209)
3.3 / 5
Anonymous
on 04/09/2009
(Group of adult friends)
lovely big room - twin with one double and one single bed
friendly staff
good amount of parking - within a 5/10 min car journey of Reading centre
No hot water - tepid at best so we were unable to bathe or shower comfortably
Outside generally unkempt - seemed to be building / remedial work going on to the side and back of hotel (perhps this was why the charges were reasonable? This had not been mentioned on the website)
Check-in was supposed to be open from 11am but when we arrived at 1.30pm the hotel was deserted and locked.
Overall: In spite of bad points noted the stay was adequate for our purposes. However, what would have been excellent value for the night in the hotel was let down by the lack of hot water and the breakfast (which was £6.50 p.p.for what should be described as light English rather than 'continental'). Would return next year to see if the building work was finished and standards had improved. (108116024)
1.1 / 5
freya [southampton, GB]
on 03/09/2009
(Solo leisure traveller)
there were none at all
no hot water, shower was rubbish, staff were more interested in watching tv. No stock on the bar
Overall: Wouldn't stay with you and i would strongly recommend anyone else to stay at another hotel as the facilities were appalling and it was honderously overpriced. Premierinn offer a better service for a third of the price (107794624)
3.9 / 5
Anonymous
on 01/09/2009
(Young couple)
The hotel allowed us to check-in early as we were attending the Reading Festival.
We were put in a smoking room, with cigarette burns on some of the furniture. However, the room didn't smell of smoke.
(107422940)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.