| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
The young lady in the bar/restaurant area at l;unch time was excellant, she couldn't do enough for us as were the staff at breakfast. The food was more than acceptable.
The bedroom, number 28 was extremely run down although clean. My daughter checked us in otherwise I would have asked to be moved. The four poster was loose and creaking and the wallpaper was so old and looked grubby. The hallway carpet was absolutely disgusting and clearly should have been changed years ago.
Overall: I would really like to know if my comments have resulted in any changes at the hotel. (108903361)
Receptionist dealth with us immediately and upgraded our room. Incoming calls to the hotel from my family were immediately answered and put through to our room. Fittings in the room of a high standard
No complimentary hot chocolate powder on the drinks tray or mini bar in room
Overall: Very happy with the hotel and would stay again (107669727)
Parking, cleanliness generally, freindly helpful staff, nicely cooked breakfast, proximity to the event we were attending
Overall: pleasant experience all round (107763062)
Excellent attention to detail, very good menu
Not enough milk or t-bags in bedroom
Overall: Really enjoyed it (107846165)
we choose the hotel because it was near to donnington race track so we could walk,because last year we stayed further away and had problems getting taxis
the only bad thing was the shower is kept going from freezing cold to red hot in seconds
(107425311)
Excellent+++++ food, staff, greeting by reception staff very professional
Overall: Excellent and good valve for money (107938897)
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