| Check-in process | 3.7 / 5 |
|---|---|
| Working order of facilities / equipment | 3.3 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.1 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.5 / 5 |
(107902263)
clean. good breakfast.secure.
requires modernising. room small. no ensuite.
Overall: first impression not good. rooms a little jaded and small.for a one night stopover not bad in the end. (108644814)
The hot breakfast and the woman who prepared it were nice and much appreciated.
The shower and bathroom facilities were roomy and effective.
The tiny bedroom was too cramped to accommodate two adults who wished to move about occasionally.
(108245434)
Very cooperative and helping nature staff. Location is very good, every thing is available on walking distance, area is calm.
Bath room needs mixer ( hot & cold water ).
Overall: Goood (108663028)
Reservation process was pleasant and prompt.
Website is a misreprentation of the actual facility. Photos show a clean, pleasant appearing B&B. In fact the actual B&B is far and away from that. Additonally I was tole that this B5B was two miles from the airport at Heathrow, my main reason for booking this B7B. In fact, it turns out that it is more likely 6-8 miles away.
My room was no bigger than a walk in closet. A wallpaper border was falling off the wall. There appeared to be mold in the bathroom in the grout of the tiles and around the edges of the floor. Bathroom consisted of a small shower and a toilet. Sink was in the main room. Th carpeting was threadbare in spots and appeared to be very dirty. The only positive thing I could say was that the bed appeared to be clean and freshly made up.
The room had a very bad smell such as a cleaning product used to cover up another bad smell.
The room was on the first floor next to the back door (n0. 9). Upon exiting the room, the back door was wide open to a trashy back space. No staff was to be found in the facility at that time. This presents a health and safety issue to me. The door open like that and no one monitoring it will allow anyone and/or anything to enter the B&B.
Thinking to sit in the dining room awwaiting to talk to staff I pulled out a chair to sit on. The upholtsery on the chair was thin, dirty and badly stained.
At this point I decided I could not stay there and left.
The owner/operator never was present during the time I was there and staff member there seemed to be in and out.
Overall: Very, very poor. Facility is totally unacceptable to operate as a B7B. It presents significant health and safety issues. I have made referral to the local trading standards office to review this matter. Also I am disputing the credit card charge. (107334901)
Overall: Ms Patricia is a very nice lady and very helpful! I am really sorry that my husband was fussy after a long flight from Falkland! Actaully the RAF service was very poor and made him in a very low grumpy mood.I like the hotel atmosphere and easy access to Heathrow airport. There is a chinese take away just by the next door and one fish n chips not far away. And it's very convenient for the travellers as the TSB Lloyds Bank is just over the bus stop.By the way, the taxi is excellent and cheap of course! Will come again! (108495369)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.