| Check-in process | 3.4 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.7 / 5 |
very clean,and rooms were very comfortable.
Overall: we booked this weekend for a family member who was celabrating her birthday,with family and friends eleven in all,and we dined at the restaurant,they looked after us great and facilitated us at short notice for special meals, would recommend the early bird menu great choice and value for money,and made a fuss of the person who celebrated her birthday,she could not get over the staff how well we where treated,only sorry we could not stay longer, maybe next time,the hotel has a lovely view ,a pity it was on such a steep hill,as some of our party where elderly,but we managed . (99432862)
(99957012)
The staff were very friendly and helpful and the bar was excellent fun
Food wasn't the best (dinner in bar), apart from that it was a great hotel.
Overall: The room was small but very clean, staff were extremely nice, friendly and helpful,especially two barmen working on Friday nite, even the bouncers outside! Very convenient to bars and cafe across the road, and a great bar called Victoria down the road. It was a lovely place to stay for a romantic quite weekend away. Great ballad session on Friday and Elvis on Saturday, would accommodate everyone. (99006395)
Restaurant
The dark interior
Overall: Very difficult to find. Could'nt see the Grand Hotel Sign. Was sitting outside until someone told me that the restaurant was the address. (3305301688)
Overall: I felt that the general atmosphere in the hotel was very laid back and helped me and my partner relax and enjoy our stay. (3305210868)
(3304579787)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.