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4 star

The Cumberland - A Guoman Hotel, London

Great Cumberland Place, London, W1A 4RF
Hotel Homepage | Guest Reviews | How to Book & Cancel | Security & Privacy | Late Availability

Guest Reviews

Summary of Guest Ratings

Check-in process 3.6 / 5 3.6 / 5
Working order of facilities / equipment 4.0 / 5 4.0 / 5
Overall value for money 3.6 / 5 3.6 / 5
Performance of staff 4.0 / 5 4.0 / 5
Your room 3.8 / 5 3.8 / 5
Overall experience 3.9 / 5 3.9 / 5
Order and cleanliness of the hotel 4.2 / 5 4.2 / 5
Guest Rating 3.9 / 5 3.9 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

3.6 / 5 3.6 / 5 Anonymous on 20/10/2009 (Young couple)

Reception desk is very slow and we waited for approx 15 mins just to book in

 (107167230)

3.9 / 5 3.9 / 5 Lesley-Ann [Port of Spain, TT] on 25/09/2009 (Group of adult friends)

Check in was easy at the front desk. Location was GREAT. Lobby was interesting. Staff members were helpful with keeping luggage until check in time.

The wait for the check in was long. Rooms way to small. No lounge facilities. Internet gave problems.

Overall: Because of the location I would stay again by myself. Not suitable for a family vacation. The cost was easily affordable.  (108493343)

4.6 / 5 4.6 / 5 Anonymous on 15/09/2009 (Group of work colleagues)

Very clean and high quality finish in rooms very close to main shooping area,

Had to queue over 20 mins to be seated for breakfast not good when you are hungary

 (108682304)

5.0 / 5 5.0 / 5 Anonymous on 26/05/2009 (Young couple)

Excellent

Overall: Very nice hotel and great staff I will definately stay here again and recommend this hotel to my family and friends.  (107437024)

3.0 / 5 3.0 / 5 Anonymous on 14/05/2009 (Other)

Clean, efficient

Room was sold as a Deluxe Double but was a very small room. small double bed with one side against wall. When I raised this with reception on check out I was told I must have had a small deluxe room.....as all of the rooms were deluxe..

 (107444380)

3.7 / 5 3.7 / 5 Roar [Finstadjordet, NO] on 03/03/2009 (Group of work colleagues)

Overall: They could not find my internet reservation, but everything went well. They made a new reservation at the hotel with the same price.  (107510921)

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