| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.4 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.6 / 5 |
3.7 / 5
Anonymous
on 18/05/2009
(Solo business traveller)
(107912687)
4.1 / 5
keith [reading, GB]
on 30/01/2008
(Mature couple)
Overall: Towels, soap etc had been arranged for one peron. We had to ask for extra. The lavatory seat was loose: it needs to be tightened. The handbasin had no plug, English or French style. The metal ring at the bottom of the handbasin looked dirty, thus saying the basin had not been cleaned properly. The Michelin internet map shows this hotel in the wrong place. The staff were told. You should advertise your rooms as twin-bedded not double-bedded The first means two beds and the second means one bed for two people. This change would be more accurate. The man to whom we paid our bill was told.Include my name if you also display my comments otherwise I would wish to remain anonymous. Staff excellent, helpful. Enjoyed the food (97407639)
3.6 / 5
Anonymous
on 01/11/2007
(Mature couple)
The restaurant area was nice, the croissants at breakfast were excellent
The bathroom was looking a bit tired, it would have been nice to have had extra pillows. Also was odd having blanket and bedspread rather than a duvet
Overall: It was fine for a long weekend. (97022561)
3.4 / 5
David [Sawbridgeworth, GB]
on 05/07/2007
(Group of work colleagues)
clean, good value, food good.
The check in (via machine) was 'messy' the numbers quoted on the screen/printout did not function on the machine. so had to book in and pay again (by credit card) confusing when tired from a long drive.
Overall: The booking over the net was Ok, but what was not clear is that having given credit card details at that point, and then having to pay again at the hotel check in machine is a concern, (Would not accept Mastercard)I was told (in the morning) by the hotel (manager?) that the credit card details taken on the net when the booking is made was only for 'holding' the booking, and this does not get charged to the account. (I do hope that this is the case, when I check my next statement!) So I think that this point needs to be clearer on the website booking form. (97761802)
3.1 / 5
Luc [Our=d-Turnhout, BE]
on 28/05/2007
(Solo leisure traveller)
(99371702)
1.9 / 5
Anonymous
on 09/04/2007
(Mature couple)
Restaurant saved us having to go out for evening meal
Room very small.Requested tea making facilities in the room but there wasn't any. Pillows not adaquate. No hairdryer. Broken tiles
on bathroom floor.
Overall: Expected a higher standard of accomodation. Very basic room. (99822332)
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