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Home > United Kingdom > England > Greater London > London > Tower Hamlets > Canary Wharf & Isle of Dogs > Custom House Hotel

Custom House Hotel, London

272 - 283 Victoria Dock Road, London, E16 3BY
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Summary of Guest Ratings

  • Check-in process 3.7 / 5 3.7 / 5
  • Working order of facilities / equipment 3.5 / 5 3.5 / 5
  • Overall value for money 3.5 / 5 3.5 / 5
  • Performance of staff 3.6 / 5 3.6 / 5
  • Your room 3.2 / 5 3.2 / 5
  • Overall experience 3.5 / 5 3.5 / 5
  • Order and cleanliness of the hotel 3.7 / 5 3.7 / 5
  • Guest Rating 3.5 / 5 3.5 / 5

Guest Reviews

4.0 / 5 4.0 / 5 L [Swindon, GB] on 01/11/2009 (Solo business traveller)

 (107657687)

4.3 / 5 4.3 / 5 Anonymous on 29/10/2009 (Young couple)

 (107703497)

4.0 / 5 4.0 / 5 Malcolm [Tangmere, West Sussex, GB] on 27/10/2009 (Group of adult friends)

Good value for money

Overall: Clean and tidy with helpful staff  (108657379)

3.9 / 5 3.9 / 5 Anonymous on 04/10/2009 (Group of work colleagues)

The staff were excellent. Very helpful and very pleasant. The hotel was very clean and easy to find your way around it. Breakfast was very good. The position of the hotel virtually next door to the Excel Arena is an extra bonus.

The only poor point was the room itself. It was very small and the shower and toilet extremely small (purpose built pod). Being on the large side, I found it difficult to use.

Overall: On the whole, I was more than happy with my stay and would stay there again. I would also recommend the Customs House Hotel to others.  (108871125)

3.0 / 5 3.0 / 5 Anonymous on 03/10/2009 (Group of work colleagues)

found the hotel very handy to the O2 arena but a long way out from other amenities.

bathroom/toilet very cramped and not good having a basin in the bedroom as the space was tight. the TV was not a very good reception.

Overall: If going to a concert at the O2 would come again, but for other areas of london would prefer nearer the centre.  (108652360)

4.4 / 5 4.4 / 5 Anonymous on 01/10/2009 (Mature couple)

The hotel was conveniently situated opposite the DLR. The food was good and reasonably priced, and the staff was friendly and helpful.

Only one complaint; the mattress on the bed of room 508 was very lumpy and uncomfortable.

Overall: Very pleasant  (107571999)

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