Custom House Hotel, London
272 - 283 Victoria Dock Road, London, E16 3BYGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.6 / 5 |
| Your room |  3.2 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.5 / 5 |
How to book this hotel or view prices
Guest Reviews
3.9 / 5
Anonymous
on 06/01/2010
(Mature couple)
(108277240)
2.1 / 5
anwarul [oldham, GB]
on 22/12/2009
(Solo leisure traveller)
(108338918)
4.1 / 5
Anonymous
on 22/12/2009
(Mature couple)
(108937905)
5.0 / 5
paul [bristol, GB]
on 11/12/2009
(Same sex couple)
exellant valur for money, food was good & resnable priced couldnt ask for more from the room, will defantly stay again & recomend the hotel
(108572714)
3.3 / 5
Anonymous
on 02/12/2009
(Other)
Good location for our requirements.
Charge for use of car park - especially when you've just spent nearly £600 on rooms.
Breakfast room was like a train station.
Reception staff efficient, but not particularly welcoming.
Overall: Got the rooms at a good price on the Internet but would not consider value for money at regular room rate. (108620446)
4.1 / 5
Anonymous
on 01/12/2009
(Solo business traveller)
Brightly furnished, excellent location to London Dockland Railway and good accessibility to Excel Exhibition Centre
Plumbing and hot-water supply in bathroom sometimes erratic.
Overall: Very pleasant and without hastle. (107688836)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.