| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.5 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.4 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel |  4.6 / 5 |
| Guest Rating | 4.4 / 5 |
4.6 / 5
Derek [Luton, United Kingdom]
on 17/10/2009
(Mature couple)
Very impressed with the Hotel. The staff were excellent friendly,helpful and very polite
Do not have any
Overall: We have stayed in a number of Premier Hotels without any complaint in fact we are staying with a family group on the 31/10/09 at the Premier Inn Luton Airport (108654319)
4.3 / 5
Anonymous
on 16/09/2009
(Group of work colleagues)
(108620092)
4.9 / 5
Anonymous
on 11/09/2009
(Mature couple)
(108515006)
4.9 / 5
Sean [Shrewsbury, GB]
on 08/09/2009
(Family with older children)
Cleanliness. Superb breakfast. Comfortable room and friendly staff.
Overall: Excellent and faultless (107844519)
5.0 / 5
Anonymous
on 23/08/2009
(Mature couple)
Staff exceptional. Got nice smile from young girl on checkout whilst waiting to be checked in. Had a very friendly and efficient ckeck-in from another young lady. Very pleasant and most obliging restaurant manager, a lady of mature years.
Overall: Every thing good. A most enjoyable experience. It had been our intention to dine out, but decided to dine in because staff so pleasant. (108834611)
1.4 / 5
Carol [Mold, GB]
on 21/08/2009
(Mature couple)
room like sleeping in engine room of ship as was located directly beneath air conditioning unit and hotel could not change room on first night
pillows as hard as iron
breakfast buffet items not replenished unless asked for
tables not set with sufficient crockery or cutlery
service slow and not forthcoming
toilet seat broken in second room
Overall: would not recommend to anyone (108338662)
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