| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 3.9 / 5 |
1.4 / 5
Anonymous
on 28/08/2009
(Mature couple)
the view is great,the hotel is very calm.
room too small.
Staff is too busy to take really care of us.
(108495618)
3.7 / 5
Anonymous
on 01/07/2009
(Mature couple)
Staff helpful and welcoming. Balcony views from room superb.
Carpets needed cleaning
(107488894)
3.9 / 5
michael [sussex, GB]
on 22/04/2009
(Mature couple)
All staff were very helpful, the location of the hotel including the views were excellent.
The hotel is in need of a little TLC but it is only superficial, therefore it does not distract from being a v good place to stay.
Overall: Really enjoyed it and the weather was kind to us also. (107876111)
2.3 / 5
Bikram [Reading, GB]
on 29/08/2008
(Family with older children)
Good view
noisey bath room/ no window/ no good security & no prevecy on balcony/ not enough car park at hotel.
(107244058)
4.7 / 5
Ian [Sittingbourne, GB]
on 10/08/2008
(Mature couple)
modern decor, excellent food, fantastic location, high up, overlooking the sea
Very limited car parking spaces on narrow road in front of the hotel, otherwise parking available in public car park about 1/4 mile away.
Ventnor as a resort, is all about steep hills - not suitable if you have walking difficulties
Overall: excellent location for a few days break, if not too concerned about parking your car (99450840)
4.1 / 5
Anonymous
on 22/07/2008
(Mature couple)
Fabulous position with wonderful panoramic view of Ventnor Bay and the sea. Excellent chef who consistently delivered 5 Star English breakfasts. Great team all the way from reception to cleaners looking after us.
Television only had 4 main terrestrial channels with poor picture quality. Radio did not work at all. No tea/ coffee making facilities in the room. Forget the wi-fi claim - the signal is too weak to be of any use.
Overall: One of the best in-house teams around. Always attentive and professional. A near perfect experience just let down by a few niggles which could be easily fixed. (97496861)
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