| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.3 / 5 |
4.3 / 5
David [Great Kingshill, GB]
on 01/09/2008
(Group of work colleagues)
Attractive Hotel in a good and convenient location - Food excellent and staff attentive
No A/C and suite was particularly dark and no fridge for cold water
- Colleagues staying found in addition to the above that their room was very hot - staff assisted by putting ice in the room and a fan - which did help - A/C is really needed when the weather is hot.
Overall: Enjoyable - will return again (107170171)
4.9 / 5
Anonymous
on 15/07/2008
(Young couple)
Food was outstanding, staff were very attentive, hotel was beautiful, rooms were clean and comfortable.
The only tiny negative point was the room was quite stuffy, we could have done with a fan or some air conditioning, but it wasn't a massive problem and we could probably have asked for one but didn't bother!
Overall: Really enjoyed our stay here and we would definitely come back to this hotel. (97477127)
4.6 / 5
Dave [Water Valley, CA]
on 06/07/2008
(Mature couple)
Can be hot in the room on hot days
Overall: A beautiful castle, delicious meals (97968091)
3.9 / 5
Anonymous
on 27/09/2007
(Young couple)
The room was spotless
The room was possibly the smallest room we have ever stayed in in any hotel. That was very disappointing
Overall: We enjoyed our stay in the chateau. The resturant was excellent. However when we arrivved to check in we had not eaten and thought we would have a snack in the bar to tide us over till dinner. However we were informed that no food was available. Not even Bread and cheese or pate. However a very accomadating waiter finally toook pity on us and found a few left over croissants from breakfast. We had not eaten since night before as we were travelling and therefore anything at that point (5pm) was appreciated. Staff in the hotel were extremely pleasant and the dinner was outstanding. (97615459)
4.3 / 5
Rex [Sheringham, United Kingdom;GB]
on 07/06/2006
(Mature couple)
interesting old building well appointed for modern day use
No prior warning that we would have to take cases up two flights of concrete stairs
Overall: We would have liked to be prepared for the stairs which were rather worrying. However, the ambiance of the hotel and the excellent staff were conpensation. The peace and quite of the surroundings were unbelievable. (3304450118)
4.3 / 5
Richard [Wakefield, United Kingdom;GB]
on 03/06/2006
(Family with young children)
Medieval atmosphere
(3304730174)
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