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Home > United Kingdom > England > Greater London > London > Kensington & Chelsea > South Kensington > Fraser Place Queens Gate

Fraser Place Queens Gate, London

39B Queens Gate Gardens, London, SW7 5RR
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Summary of Guest Ratings

  • Check-in process 3.8 / 5 3.8 / 5
  • Working order of facilities / equipment 3.6 / 5 3.6 / 5
  • Overall value for money 3.4 / 5 3.4 / 5
  • Performance of staff 4.0 / 5 4.0 / 5
  • Your room 3.5 / 5 3.5 / 5
  • Overall experience 3.6 / 5 3.6 / 5
  • Order and cleanliness of the hotel 3.6 / 5 3.6 / 5
  • Guest Rating 3.7 / 5 3.7 / 5

Guest Reviews

4.0 / 5 4.0 / 5 [huntingdon, GB] on 05/05/2009 (Group of adult friends)

lovely helpful staff, good postion for albert hall and nice quiet area.

sofa bed was more like a single and half rather than double! had to put my daughter in double bed with us as sofa bed was really only big enough for one!

Overall: nice hotel,nice staff, shame about size of sofa bed.expected second bed to be big enough for two considering the price we paid for one night!  (107885765)

4.0 / 5 4.0 / 5 Gavin [Poole, GB] on 09/12/2008 (Mature couple)

Staff were excellent, helpful and smiling!

Central Heating not working

Overall: Ok, but a little pricy  (107109307)

3.4 / 5 3.4 / 5 Michael [Truro, GB] on 09/01/2008 (Family with older children)

 (97317491)

3.7 / 5 3.7 / 5 Anonymous on 24/05/2007 (Family with older children)

Excellent location

 (99611579)

3.7 / 5 3.7 / 5 Giuseppe [Parma, IT] on 22/05/2007 (Mature couple)

Clean room, very central location

noisy room; the fact that I had to pay before entering the room ( at check-in time and not checkin-out)

 (99939805)

3.1 / 5 3.1 / 5 Anonymous on 07/05/2007 (Group of adult friends)

Large sized room, tv with sky, dvd player and stereo. The staff provided everything extra we asked for. Fridge and safe included in the room.

The sofa bed was extremely sqeaky! Even when someone moved it was really loud! Even though the booking was for 4 people in one room we were only provided with one pillow for the sofa bed and two mugs. Online the room was described as having a kitchenette, but this was just a fridge with a microwave, kettle and toaster stacked on top. There were no plates, knives, forks or spoons. Also the hotel was being refurbished which we were not made aware of upon booking. This meant that it was very noisey.

Overall: In addition to above comments I would like to say that the room I stayed in looked like it was due to be refurbished so hopefully these things will be improved. The reception area was very nice but we had to wait almost 45 mins after 2pm to check in, and the staff could not give me any timescales, which meant that we were late to the concert we were going to. I think that I would give this hotel a 2nd chance and visit again with a group of friends, but as we generally travel to London for gigs/concerts price is the main element in my decision making, and this hotel definately came out on top.  (99878627)

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