| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.0 / 5 |
| Overall experience |  4.3 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
2.7 / 5
Anonymous
on 10/11/2009
(Mature couple)
Excellent food and location. Cheerful and helpful staff. History of the hotel documented- in a back corridor unfortunately. New wing rooms have balcony which would be nice in the summer and cafetiere coffee in the room! Small lounge with comfortable seats and papers provided. Excellent bar menu.
New wing was over the function room with small rooms and poor sound proofing, inadequate water pressure to bath/shower and the wing needs refreshing. Electricity failed on the last morning so no light, no food cooked and eventually no tea or coffee either. There didn't seem to be any back up services to cope with this and no deduction for the lack of breakfast. Corridor to new wing was cluttered (covering the historical information) and carpet was threadbare which gave a bad impression.
Overall: Many very good points but disappointed by the quality of the room. It may come over better in the summer when all the garden equipment can be used. (108823491)
4.7 / 5
Anonymous
on 03/11/2009
(Young couple)
(108507797)
3.7 / 5
David [Nottingham, GB]
on 04/10/2009
(Mature couple)
good breakfast
lunchtime bar meal was poor
bathroom was tired
shower was very poor
Overall: we felt that the price was higher than it should have been (108156814)
4.1 / 5
Anonymous
on 19/09/2009
(Young couple)
The staff were very friendly and helpful. The food was delicious and plentiful. The location was excellent and the hotel and gardens were very nice.
Lack of shelving in bathroom which was covered in a kind of "plastic" wall. No window in bathroom. Light not working over bed (although we did not report this until the last morning), lack of full length mirror in room, bed uncomfortable, no feather pillows and the pillows we had were lumpy.
Overall: We enjoyed our stay overall. (108284918)
4.4 / 5
Paul [Bexley, GB]
on 18/09/2009
(Mature couple)
All our needs were met. Welcoming, friendly and attentive management and staff. Excellent food at reasonale prices.
No real bad points. A few minor areas for improvement were left as suggestions, with the Hotel, through their own customer satisfaction questionnaire
Overall: A comforatble, reasonably priced hotel in a central location to visit places in the Wye Valley vacinity. As with any older property there are quirks which some may not like, but we found it added to the charm of the place. (108679504)
4.4 / 5
Anonymous
on 12/09/2009
(Mature couple)
Overall: Very enjoyable (108201927)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.