| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.6 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.8 / 5 |
5.0 / 5
Anonymous
on 29/09/2009
(Mature couple)
Lovely pool & nice rooms
(108840744)
4.9 / 5
Elizabeth [Wallsend, GB]
on 23/05/2009
(Group of work colleagues)
Staff very friendly
Room too hot at night
Overall: Excellent accommodation with lovely friendly and helpful staff. Well worth a visit. (107533492)
2.9 / 5
ANDREW [HOGSTHORPE, GB]
on 17/02/2009
(Mature couple)
(107467716)
1.6 / 5
Anonymous
on 25/09/2008
(Solo business traveller)
(107249265)
3.7 / 5
Anonymous
on 12/09/2008
(Young couple)
The hotel was clean and well presented. The staff were helpful and friendly.
When we arrived at the hotel reception there was a 50th birthday party being held there. This made it difficult to hear the instructions of the receptionist with regard to our room. There are no restuarants within walking distance of the hotel so on the first night we went to the Attic Restaurant. The food was far from adequate and I think this aspect of the hotel should be looked at.
(107164082)
1.9 / 5
Clifford [Portsmouth, GB]
on 20/08/2008
(Same sex couple)
Food was nice, bed was good to sleep on, something that you do not always get when you stay at hotels.
Staff acted in the main as if you were interupting their social time. They did not want to help you, they would rather talk to each other. Cardiff City FC stayed at the same time as us, the spelling of Cardiff on the tables was wrong, basic error that makes the staff look stupid. The spelling was pointed out to a lady who looked as if she was in charge, she said "we know it is wrong". Still nothing was done. Out room had not been vacumed, the floor was dirty. The bathroom had lots of long black hair left in it, my hair, well i'm bald so it couldn't have been mine and my wife has short hair so it certainly wasn't hers. Thought it might have gone after the room was cleaned on the first day but it hadn't. Table lamp wasn't working in the bedroom. Bulb had blown. Had the staff shown a little more interest in teh people who ultimatley pay ehri wages I would have mentioned it. Reception staff should stand up, not sit down all of the time.
Overall: Hotel was nice but could do better. It's the little things that make a good hotel a very good hotel (108085779)
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