| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room |  3.9 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
4.0 / 5
Anonymous
on 19/10/2009
(Solo business traveller)
Welcome was excellent and the reception staff were very helpful
TV in the room had limited channels and you couldn't get ITV.
Bar staff were not very helpful maybe due to the number of people using the facility, as the hotel was very quiet
Overall: Lovely hotel & rooms (108133130)
2.7 / 5
Anonymous
on 19/10/2009
(Same sex couple)
Staff polite and helpful
Room jaded and faded, shower had mildew, shower room very small
Overall: It fulfilled a purpose, we attended a wedding and needed to stay overnight as we live too far away to return home (108803049)
4.4 / 5
Ian [Northampton, GB]
on 22/09/2009
(Mature couple)
Good booking and check in process. I liked the follow up call wanting to know if we required an evening meal on the night of our stay, even if we didn't.
Lack of 'proper' hot water in the bath room. I ran a bath and the water was cooler than I would do the washing up in at home, there was no need to put any cold in. We attended a wedding function, the bar prices were extortionate. I think in excess of £4 for a pint of Fosters and in excess of £16 for an average bottle of wine was extremely over the top.
Overall: Good, but check your plumbing and Bar prices. Little things mean a lot. (108104500)
4.9 / 5
Anonymous
on 05/09/2009
(Mature couple)
ATTITUDE OF STAFF - WELCOMING AND REMEBERED US FROM OUR LAST VISIT
FOOD - EXCELLENT, WELL PREPARED.
ATMOSPHERE - RELAXING, PEACEFUL LOCATION
ONE BEDSIDE LIGHT DID NOT WORK!
NO SHOWER CAP IN SHOWER ONLY BATHROOM
REFURBISHED ROOM SINK LOOKS GOOD/STYLISH BUT NOT EASY TO USE
Overall: OUR FAVOURITE HOTEL IN ENGLAND!!! (108539774)
4.6 / 5
Christina [Shrewsbury, GB]
on 31/08/2009
(Solo leisure traveller)
Excellent and helpful staff in all areas. Choice in restaurant was very good and could not fault food in any way. Breakfast again was excellent as was the choice.
Only down side was other guests leaving early morning and making a noise. Main bar area could do with a lighter look, at moment appears rather dark. This isn't a bad point just an area that could be improved.
Overall: Enjoyed it very much, used swimming pool and sauna. Found staff friendly and helpful in all departments. Would reccommend the Highgate to anyone. (108994932)
5.0 / 5
Ray [Fareham, Hants, GB]
on 25/08/2009
(Solo leisure traveller)
It was all good, would highly recommend and excellent value for money, food good too.
Overall: Brilliant, very relaxing. (108948842)
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