| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 3.9 / 5 |
4.6 / 5
Anonymous
on 09/11/2009
(Solo business traveller)
VERY GOOD ATTENTION FROM STAFF
Overall: VERY PLEASENT STAY, GOOD VALUE FOR THE MONEY SPENT, EXCELLENT LOCATION (108517535)
4.7 / 5
Anonymous
on 26/11/2008
(Solo business traveller)
Great location, especially with the new tram line so nearby.
Reception staff was very helpful.
Breakfast is overly expensive.
(107168002)
3.3 / 5
Anonymous
on 08/04/2007
(Young couple)
Staff very helpful and careing, location of hotel excellent for shopping and transport etc
room rather small for two people to stay confortably in, also not enough storage space for clothes ended up havin to live out of the suitcase.
Overall: Overall the hotle was good, however for the price i did expect a little more for my money, issues that i would of liked to of known of before booking would of been the large road works going on right outside the hotel, which have been there for months. (99014652)
1.9 / 5
James [Belfast, United Kingdom;GB]
on 18/10/2005
(Mature couple)
Providing drawers for clothes, more hangers in wardrobe.When arrived no kettle in room and no cups in fact never received any cups. Have often stayed in Best Western hotels but for being a four star was very disappointed this time and it has coloured whether we will ever stay in another Best Western hotel.
Overall: As above very disappointed (2598333)
4.1 / 5
Kit [Brussels, Belgium;BE]
on 18/10/2005
(Solo leisure traveller)
Good central location, very firendly staff - try and get a room at the back of thehotel which is very quiet.
(2850194)
3.6 / 5
Anonymous
on 11/07/2005
(Mature couple)
(2440564)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.