| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room |  4.2 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.0 / 5 |
4.4 / 5
rohim [newport, GB]
on 11/08/2009
(Mature couple)
(108780647)
4.0 / 5
Anonymous
on 03/08/2009
(Same sex couple)
None really to speak of - but needed to extend stay over another night and was unable to get the same rate - it would also help if you provided late check out facility (some hotels offer this as part of the service if selected ie instead of 12 say until 3 or 4pm)
Overall: Overall the room was of a good standard although breakfast should be inclusive (108986553)
4.7 / 5
Anonymous
on 15/07/2009
(Group of work colleagues)
(108714632)
5.0 / 5
Anonymous
on 01/07/2009
(Mature couple)
Excellent 5* facilities.Spacious comfortable rooms. Situation very convenient for exploring Westminster. 5-10 minute walk from Vauxhall Tube Station.
Close to the main railway. Trains could be heard when window was open but hardly audible when window was closed. Did not affect sleep as air conditioning adequate without the need to open the window at night.
Overall: Excellent.We booked 4* but were upgraded to a 5* open plan suite on arrival! (107525048)
3.0 / 5
david [kingston Upon Hull, GB]
on 11/06/2009
(Mature couple)
Staff consiage brilliant
poor heating Buffet at breakfast was comparable to truckers caffe
Overall: The consiage made the holiday work the meals including breakfast were poor we did stay in the suite which had a nice view the toiletrs were poor quality and the before dinner drinks andcanopies was dismal for a executive suite (107454441)
4.3 / 5
Sheila [Hereford, GB]
on 28/04/2009
(Group of work colleagues)
Reception Staff were most helpful in accommodating our room-change request from Double to Twin and even arranged for our luggage to be transferred for us. The Weekend Breakfast package including complimentary wine and full breakfast was excellent value and made our stay the more enjoyable.
Overall: The hotel was lovely, the staff were approachable, helpful and friendly. (107867802)
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