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3 star

The Urr Valley Hotel, Castle Douglas

Ernespie Road, Castle Douglas, DG7 3JG
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.2 / 5 4.2 / 5
Working order of facilities / equipment 3.6 / 5 3.6 / 5
Overall value for money 3.7 / 5 3.7 / 5
Performance of staff 4.2 / 5 4.2 / 5
Your room 3.5 / 5 3.5 / 5
Overall experience 3.8 / 5 3.8 / 5
Order and cleanliness of the hotel 3.6 / 5 3.6 / 5
Guest Rating 3.8 / 5 3.8 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

3.4 / 5 3.4 / 5 Anonymous on 20/10/2009 (Same sex couple)

Staff were friendly and the evening meal was very good. Superb location.

Hotel furnishings need updating as do ensuite facilities.

Overall: Enjoyable  (108731330)

4.4 / 5 4.4 / 5 William [Langbank, GB] on 07/07/2009 (Same sex couple)

Overall: Having checked into the hotel, I then had to check out again and return home due to a family health issue, so I am unable to comment on 'the stay' itself. However, it should be noted that the management were so understanding that they took NO PAYMENT at all. I will definately return.  (108249176)

2.3 / 5 2.3 / 5 Anonymous on 11/04/2009 (Solo business traveller)

Hotel could benefit from refurbishment. Room fixtures worn. Level of service generally poor.

 (107560075)

4.4 / 5 4.4 / 5 Anonymous on 09/04/2009 (Young couple)

Very friendly and helpful staff. Beautiful setting. Lovely restuarant and evening meal. Spacious clean room.

Room was extremely hot throughout the night, even turning off the radiator didn't have any effect! Shower was far to low I had trouble standing underneath it so my boyfriend,at 6 foot tall,had no chance!

Overall: Nice hotel, few slight improvements could be made. Lovely, friendly staff.  (107566367)

4.1 / 5 4.1 / 5 Peter [Auchterarder, GB] on 09/03/2009 (Solo business traveller)

 (107374630)

4.1 / 5 4.1 / 5 Anonymous on 01/02/2009 (Mature couple)

Very pleasant and homely feel to the hotel. Staff extremely helpful. The food was excellent.

Not accessible for the disabled

Overall: Would stay again and would recommend this hotel to others  (107993001)

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