| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 4.1 / 5 |
Easy to find and perfectly placed with regard to obtaining foodstuffs/wine etc
Overall: Excellent communication from Sophie and all the worry about arriving late at night was efficiently dealt with. The front of house in my opinion, is the pulse of the hotel and we felt ourselves lucky to have chosen this particular hotel. Very good value for money - clean -and convieniently located with polite,efficient staff with a smile on their face! (97217514)
The helpfulness and the accomodating nature of the staff.
No new bed linen,bathroom towels or extra toilet tissue provided throughout our 6 day stay.Felt room too small for 2 single beds.
Overall: The overall stay was satisfactory but i do feel the facts in the 'dislikes' section should be addressed.I feel any visitors to the hotel should be aware that there is no night staff available and they have to let themselves in on late return to the hotel.Incidental information that there were no bar or lounge facilities available should also be provided to prospective customers. (99982263)
I loved how spacious the appartment was. The staff were very friendly and let you come and go as you pleased.
The appartment could have been cleaner but on the whole it was more than adequate.
Overall: The appartment is within walking distance of the city centre taking between 5 and 10 mins but there was a tram line located right outside so walking wasnt a nessecity. We could perhaps have done with a second set of keys as normally our group might not stay together and return at the same time. All in all we were very happy with the appartment and would definately recommend it to a friend. (99888258)
Very spacious, great location, very clean
Restricted check-in hours didn't affect me but could be inconvenient at times
Overall: This great-value residence is well run, very clean and within a 10 minute walk of the city centre (there's also a tram stop right outside). (3304959967)
(3304656606)
The staff were welcoming and very helpful. We thought the room was well designed.
The bed was noisy and uncomfortable and the pillows, blankets and matresses could have been cleaner.
Overall: We thought the hotel was in a very good position, easy to get to and close to the tram line to the centre of town. The member of staff on Reception was attentive and helped us with any problems. (3304492173)
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