| Check-in process |  4.7 / 5 |
|---|---|
| Working order of facilities / equipment |  4.5 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.9 / 5 |
| Your room | 4.5 / 5 |
| Overall experience | 4.8 / 5 |
| Order and cleanliness of the hotel | 4.9 / 5 |
| Guest Rating | 4.6 / 5 |
5.0 / 5
Anonymous
on 14/08/2009
(Mature couple)
(107771182)
4.1 / 5
Anonymous
on 09/12/2008
(Mature couple)
Staff/customer service excellent
Room: heated towel rail not working, light in wardrobe broken, blockage in bath outflow.
(107545871)
4.3 / 5
Shirley [Burwash, GB]
on 16/10/2008
(Mature couple)
Staff
Food in Monty's restaurant was excellent
You should have told me that there was a wedding that day and the Fine dining restaurant would not be available. Also that the wedding did take over the whole hotel
Overall: Enjoyed stay and was prepared for wedding party as hotel took the trouble to ring me. However if I decided to cancel your cancellation policy i.e holding my money for a year is totally unaceptable - so really had no choice. (107811460)
5.0 / 5
Emma [Portsmouth, GB]
on 16/08/2008
(Young couple)
Excellent service, attention to detail, setting etc!
Overall: A luxury setting for our anniversay celebration...we felt thoroughly spoilt! (107204711)
4.9 / 5
Jenny [Northampton, GB]
on 17/07/2008
(Solo business traveller)
Personal service eg checking water, towels etc in evening, lovely peaceful environment, excellent breakfast, comfortable room, wireless connection
Overall: A great break in the middle of a busy period (108049294)
4.9 / 5
JEAN [Aylesford, GB]
on 16/07/2008
(Mature couple)
Attention to detail. Service and general attitude of ALL staff, made you feel that you were welcome and nothing was too much trouble.
Overall: Just Perfect. (108052843)
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