| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.2 / 5 |
| Overall experience |  4.0 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.1 / 5 |
2.7 / 5
Anonymous
on 06/10/2009
(Mature couple)
room ok, food ok, staff good
Heating not adequate
hot water to bathroom not adequate
Overall: more comfortable guest houses with value for money (108381483)
4.6 / 5
Anonymous
on 01/09/2009
(Mature couple)
Scrupulously clean and stylish historical Scottish decor; huge room and bed (in fact two huge beds in the room!) and lovely antique furniture; very attentive receptionist and superb evening meal.
No indication when booking that our room would be up three flights of stairs (no lift - understandable in a 'castle'!); very poor pre-dinner drinks experience - G&T served without ice or lemon/lime and when tasted after ice being added, tonic was 'flat'. This was satisfactorily remedied at the third attempt - new drink with plenty of ice and lemon! Only a choice of one red and one white house wine available by the glass - the white was a Chardonnay which I personally dislike, so as my husband prefers red wine and was happy with the 'by the glass' red choice, I was unable to have wine with my otherwise excellent meal - a whole bottle would have been too much. The breakfast menu was formulaic and very patronising in tone (standard to Oxford Hotels) trying to extol the benefits or criticise the not-so-good points of the various selections available. I couldn't quite understand why porridge took 20 mins to prepare and why smoked haddock and another item which I can't recall attracted an extra charge - I have NEVER known items on an inclusive breakfast menu do this.
Overall: Despite the above points, we enjoyed our one-night stay at Tulloch Castle and appreciated the wonderful restoration of all the rooms. We enjoy travelling round Scotland and staying in high class hotels with a reputation for good local food. Sometimes simple lack of attention to detail can diminish the pleasure and we would hope that our criticisms can be easily addressed and remedied. (108185629)
4.1 / 5
WILLIAM [STENHOUSEMUIR, GB]
on 18/08/2009
(Mature couple)
NICE HOTEL ,HAD A HISTORICAL FEEL TO IT ,STAFF LEFT YOU TO DO WHAT YOU WANTED ,VERY RELAXING
OUR ROOM WE BOOKED WAS NOT READY GOT MOVED TO A SMALLER ONE ,WAS NT HAPPY ABOUT THAT.
Overall: FOOD WAS GOOD ,DRINK WAS FAIRLY PRICED , BEDROOM COMFORTABLE,STAFF VERY NICE ,ALL IN ALL WE ENJOYED OUR STAY VERY MUCH. (107974912)
3.1 / 5
Anonymous
on 18/08/2009
(Mature couple)
Good Breakfast. Scottish atmosphere
Small bedroom
(108437273)
4.1 / 5
Sheila [Fort William, GB]
on 07/04/2009
(Mature couple)
Staff were polite, freindly and helpful
Unfortunately the heating system in the room could not be regulated which left the room too warm over night
Overall: Pleasant, relaxed and comfortable (107724958)
4.3 / 5
Anonymous
on 05/01/2009
(Mature couple)
(107357309)
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