| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.3 / 5 |
| Guest Rating | 4.0 / 5 |
4.0 / 5
Teresa [Chichester, GB]
on 18/09/2009
(Group of adult friends)
Speed with which staff sorted the power problem
Power had blown so returned late at night unable to see
Overall: Good (108895252)
4.6 / 5
Dominique [Milford, US]
on 09/09/2009
(Same sex couple)
Very nice hotel, quiet, great location, big bathroom, comfortable beds, clean.
two out of three staff members we spoke to were constantly on the phone talking to friends and not always willing to help.
Overall: In general, very nice hotel, totally acceptable: clean, comfortable. (107988098)
4.9 / 5
Helen [Kendal, GB]
on 31/08/2009
(Mature couple)
Fabulous location, great spot for the Royal Albert Hall and Kensington Gardens. Well mannered and helpful staff. Room clean, comfortable and pleasant.
Probably due for a refit, but everything in order and very clean nevertheless.
Overall: Exceeded my expectations. London is not cheap, this was good value. (107571759)
4.9 / 5
Anonymous
on 23/08/2009
(Mature couple)
size and comfort and quietness of room
Overall: Good (108280063)
4.0 / 5
Anonymous
on 01/06/2009
(Mature couple)
Excellent location very spacious rooms
As with a lot of Hotels the shower could be better, we went to the Albert Hall for a concert and on our return, 10:40, the bar was closed somebody served us a drink after going to reception but it was all veru unwelcoming.
Overall: good value for money. (107395404)
4.6 / 5
Anonymous
on 30/05/2009
(Young couple)
excellent room facilities (upgraded to 1 bedroom suite), spacious, clean, very comfortable bed
room was too warm, even with a window open. Radiator was set to high, despite temps outside of 23 degrees C.
Overall: great! (107312507)
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