| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  4.3 / 5 |
| Performance of staff |  4.7 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.4 / 5 |
4.3 / 5
Tracy [Hanley Broadheath, GB]
on 27/08/2009
(Group of adult friends)
impressive building with nice furnishings and good sized garden, excellent situated in the centre of town
bathroom a little dated
(107228005)
3.1 / 5
Linnet [Birmingham, GB]
on 09/07/2009
(Mature couple)
pre-set breakfast and small
Overall: cold (107915043)
4.4 / 5
Anonymous
on 08/06/2009
(Solo leisure traveller)
Nice room, good situation. Very quiet.
No staff on duty after 8pm til 7.30am so not sure what would have happened if emergency e.g. fire.
No lift and my room o third floor, no offer to carry my baggage -- if you were frail and heavy would be a problem.
Hotel sitting room closed at 8pm when staff left.
(107339439)
2.3 / 5
Anonymous
on 02/01/2009
(Group of adult friends)
(107666448)
4.6 / 5
Anonymous
on 12/09/2008
(Mature couple)
Lovely Hotel, centrally locsted & ideal for our needs. The staff were very friendly & the place just had a very nice welcoming feel to it. We have stayed in hotels in the past that were of a much higher standard but not as enjoyable . Really happy & would use Active again.Thank You
Overall: Brilliant 10/10 (107174516)
4.0 / 5
Anonymous
on 22/07/2008
(Mature couple)
(97253857)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.