| Check-in process | 4.5 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 4.0 / 5 |
Good location.
Hallways and stairs dirty. TV did not work. Toilet was partly broken.
Overall: Good location was the best feature. (107780203)
Hotel exceptionally clean and tidy. Hot water both very hot and quick to arrive. Staff very convivial and helpful.
Pillows too flat. Would have liked to have been able to obtain a discount by paying for the hotel upfront when booking, as I was able to do with other hotels during my stay in Europe.
Overall: Great value for money. A fine hotel in a beautiful city. (107846094)
The staff was very courteous and helpful. The medieval style of the building was very interesting, and the location was excellent.
(97085144)
(97077852)
The hotel is located i a very nice old house just in Old Lyon. Close to everything. Very helpful staff.
Terrible mattress.
(97480835)
for the price range it was extremely clean, fresh and adequately appointed
Overall: Information available abot the hotel was adequate. Information on the location of the hotel & how to get there from main transport points such as Part Dieu would be helpful. Staff are very friendly and provide good information about both the hotel and Lyon. (97900602)
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