| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
2.3 / 5
Richard [Chulmleigh, GB]
on 10/11/2009
(Mature couple)
Recieption & Restaurant Staff Excellent & well mannered
Room not cleaned or made up 2nd day. Black mould on bathroom ceiling & round shower head.Plaster coming off bedroom ceiling.TV & cabinet covered in Dust.
Overall: 2n d visit . We thought we would give them a 2nd chance. However , excluding the staff, we found the general state of the room very poor. We were given a discount on complaining , however the price does not reflect the condition of the hotel. (108569395)
4.1 / 5
Darryl [Leigh-On-Sea, GB]
on 03/11/2009
(Young couple)
Lovely hotel. Very central/well positioned
Overall: Short but very enjoyable. The weather sadly didn't allow us to enjoy the area as much as we would have liked (108453224)
4.6 / 5
Anonymous
on 03/11/2009
(Mature couple)
Very clean, tidy, friendly and had a lovely atmosphere. Staff were very helpful and the place overall had a very pleasant feel about it.
There were no bad points about this hotel at all.
Overall: Thoroughly enjoyable stay at this hotel. Unfortunately when we booked in the hotel had no record of our booking (booked online) despite the fact that we had the printed confirmation of our booking with us (luckily!). Fortunately the hotel was not fully booked and we were offered a twin room which had been made into a double room - and had to pay £100 per night and not the £90 we were originally quoted. Not a great start, but the hotel was lovely and luckily we thoroughly enjoyed our stay. Probably would not book online to stay there again, or if we did would have to telephone them to confirm the booking as well. (108696497)
4.3 / 5
Sheena [Dartford, GB]
on 27/10/2009
(Group of work colleagues)
(108912029)
4.7 / 5
Anonymous
on 22/09/2008
(Group of work colleagues)
(107140239)
4.4 / 5
Anonymous
on 27/08/2008
(Solo leisure traveller)
(107295820)
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