| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
4.1 / 5
Anonymous
on 30/11/2009
(Mature couple)
(108312313)
4.0 / 5
Anonymous
on 10/11/2009
(Mature couple)
Clean and a very good English Breakfast
Evening restaurant and relaxiation facilities very limited
Overall: Perfectly satisfactory for our requirements (108915092)
1.6 / 5
Anonymous
on 05/11/2009
(Solo business traveller)
Shower was appalling - shiveringly weak. Also wood rotting behind bathtub.
The greasy cooked breakfast was grim.
(108679769)
5.0 / 5
Mark [Hull, GB]
on 02/11/2009
(Young couple)
Very friendly helpful staff.
Overall: Hotel was very clean as was the room. Staff very friendly and helpful. Breakfast was lovely. Complimentary bottle of wine lovely thankyou. I couldn't find any fault. Very enjoyable. (108829926)
4.9 / 5
JO [STOURBRIDGE, GB]
on 31/10/2009
(Young couple)
clean and friendly hotel good food
Overall: good within easy reach of Chester town centre (108902754)
4.7 / 5
Susan [colchester, GB]
on 26/10/2009
(Mature couple)
staff very helpful
Overall: enjoyed our stay, chester is a very pleasant place to visit. (108133000)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.