| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.4 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room |  4.4 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.2 / 5 |
2.3 / 5
j [borth, GB]
on 10/11/2009
(Mature couple)
Most of the staff were friendly and welcoming but the Chef on the Saturday night should have been strangled at birth.
It took 20 mins. and a phone call before our booking was found and we could check in. This could have been costly because the only place to park was on a double yellow. On the Saturday night we had wait for nearly 90 (NINETY) minutes before we were served our main course. My girlfriend ordered chicken which was cooked in foil. Unfortunately, the centre of the chicken was raw and because of the poor (some might say romantic) lighting in the restaurant she ate some of the chicken before she noticed the uncooked meat.
Overall: This could be a really nice hotel but the incompetence in the kitchen is putting the guest's health at risk!!!! The hidden cost of the £10 per night car parking charge should also be made clear when making a reservation. (108426850)
4.4 / 5
Stephen [Hollywood, US]
on 27/10/2009
(Young couple)
(108946622)
4.3 / 5
Jean [NORWICH, GB]
on 04/10/2009
(Mature couple)
Cleanliness and efficiency
Pleasantness of dining room staff
Food
Booked a twin but got a double with flat wall view - too tired on arrival to bother with a twin room as it was not over important.
No local map or literature (we were visiting Kew Gardens - they have your hotel on their web site) - good to have known theatre, travel and local points of interst.
Overall: Adequate for our purpose but more of a business hotel than a leisure one. (108567688)
4.1 / 5
Anonymous
on 15/09/2009
(Mature couple)
(108767141)
3.4 / 5
Anonymous
on 09/08/2009
(Mature couple)
(108344850)
5.0 / 5
Neal [Camelford, GB]
on 29/05/2009
(Group of work colleagues)
Overall: I was very impressed by the whole setup. Very clean, good room and good friendly service. I did not eat there so can not comment but others that did seemed happy. (107556420)
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