| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money | 3.4 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  3.3 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.5 / 5 |
4.7 / 5
Anonymous
on 16/08/2009
(Mature couple)
overall, the cleanliness of the room was excellent with no complaints. Staff were helpful and readily available.
the hotel itself is in need of a redecorating in places.,
Overall: On the whole satisfactory, however, to keep up with premier inn and travelodge, the hotel needs some redecoration, to brighten up the environment. (108166759)
4.0 / 5
David [Manchester, GB]
on 05/05/2009
(Mature couple)
staff on hand.24hr.bar for residents.No trouble finding Night Porter.Vacate by 12.00 good (in line with international practice)
Overall: O.K.Everything to hand No problems (107661522)
3.6 / 5
Anonymous
on 01/05/2009
(Mature couple)
Booking was easy enough, check in was very good, think it would be better to pay in advance on line. Staff were excellent, caring and very friendly.
The extractor fan in the bathroom didn't work which caused problems, no soap, shower itself wasn't good. Although the room was a lovely sunny aspect it was in need of redecoration.
Overall: Enjoyed our overnight stay very much, the room was available on special offer and that was an adequate price for what we got I would not have paid any more. Thought breakfast was rather expensive at £10 a head but was enjoyable. (107690500)
1.7 / 5
Tom [Windsor, GB]
on 16/03/2009
(Young couple)
Receptionist was charming although not hugely helpful
Room in a poor state. Had to request towels. The phoneline didn't work in the room. There was no hot water, we were then sent around the hotel to find a room with hot water so that we could shower. Instead of someone solving our problem we had to solve their problem. The food was awful and the waitress totally unbothered by it.
Overall: I would not recommend to stay in this hotel and would not risk staying in any others within the company chain. (107873008)
3.3 / 5
Anonymous
on 22/11/2008
(Solo business traveller)
I think the hotel needs a new face lift and a paint The hallways look very poor.
The bar could do with new chairs and tables.
Overall: overall it was a pleasent stay. (107546359)
3.9 / 5
Phil [Stebbing, GB]
on 31/10/2008
(Solo business traveller)
Staff
There was a stale damp smell both in my room and on the first floor
Overall: 5/10 (107854666)
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