Legacy Botleigh Grange Hotel, Botley

5.0 / 5 Patricia [Spalding, GB] on 26/10/2009 (Solo business traveller)

 (108599187)

2.4 / 5 Michael [Hope Valley, GB] on 24/09/2009 (Mature couple)

access, parking and happy staff who were nevertheless not particularly well trained.

Hotel was very tired in most aspects and in need of a major refit. Food was very poor, particularly the obviously pre- cooked breakfast which arrived a mere 3 minutes after being ordered and was therefore very dry and overcooked. In addition, the pots of jam etc on the table had already been opened by previous guests, which is very unhygienic! The staff were generally happy, but the restaurant personnel were not particularly well trained, rather naive and without good leadership. The hotel is flattering itself in trying to offer this standard of services at unrealistic prices to experienced well travelled guests.

Overall: Disappointing, tired hotel, offering poor quality food and generally unsustainable prices.  (108921847)

5.0 / 5 Anonymous on 09/09/2009 (Solo business traveller)

Lovely venue, well equipped with excellent staff

Personal preference, the draft beers are too cold and not matching the quality of the rest of the hotel. Extremely minor detail.

Overall: Very good  (108239451)

2.4 / 5 T [Hanley Broadheath, GB] on 03/06/2009 (Group of adult friends)

Nice location, lovely gardens

Restaurant service - totally disorganised, lacking any element of customer service or care. For example we had to wait to be served the wine we'd ordered with dinner because the duty manager had disappeared and had the only set of keys to the fridge! We chose not to eat in the restaurant on our second night because we were unimpressed on our fist evening. At breakfast the situation was even worse - another guest came across to me and said she'd had to clear her own table because she had waited so long and no-one came to seat her. We were eventually told to wait in the cocktail area and then when we finally did get breakfast many of the foods were missing/they had run out and we had to ask 3 times when our substitute breakfast would then arrive. This is very disappointing and makes for an unpleasant stay as we go to hotels to get great service and spend some enjoyable time as a family.

Overall: From the outside, this is a lovely looking hotel but inside many areas are in need of renovation and the service in the restaurant both for dinner and breakfast was simply awful  (107613608)

5.0 / 5 Werner [London, GB] on 27/05/2009 (Solo leisure traveller)

Outstanding location in a unique natural surrounding, add on of modern Spa area to this "old" building defenitely was a smart idea, adds enormously to the value of the stay.

Overall: Congratulated myself on the choice out of the internet, i.e. it was "just fine".  (107845270)

5.0 / 5 Pat [Spalding, GB] on 15/03/2009 (Solo business traveller)

 (107952628)