3.9 / 5
Stephen [cheadle, GB]
on 08/08/2009
(Mature couple)
Sujith the Duty Manager said if we book directly with him next time he will get us the best rates, as my company Qinetiq is a regular user of this hotel. He brought my wife a tray with coffee whilst she waited 10 minutes for the room to be ready, which was a lovely gesture.
Our original hotel, the Malvern Hills, was cancelled at the last moment. We had to find somewhere urgently and booked this on the internet with Priceline, unfortunately we paid an exorbitant price.
Overall: There were 2 coach tours and we had to wait a long time for our bar meal. Sujith apologised and re-imbursed us for our trouble. Thanks to the wonderful staff at this hotel, we had an enjoyable stay.
(108131668)
3.7 / 5
Anonymous
on 16/06/2009
(Mature couple)
(107953100)
3.3 / 5
simon [bude, GB]
on 12/05/2009
(Other)
value for money
hotel needs upgrading,no papers,only on sundays!!
Overall: basically you get what you pay for,and for that it was good value,at that price we will stay again,
(107522979)
1.7 / 5
Anonymous
on 21/04/2009
(Mature couple)
Reception staff pleasant.
Bathroom - heated towel rail that was actually hot, good towels, toiletries not bolted to the wall, large shelf, door hook.
Reception area smelled of smoke.
Bar, corridors, bedroom shabby, in dire need of refurbishment.
Bedroom carpet stained (with what looked like dried plaster), curtain linings mouldy, kettle lid did not shut properly, duvet cover very bobbly suggesting cheap fabric, washed too many times, had to ask for teabags as there was only coffee in the room.
Long wait for dinner to be served as there was a large wedding reception going on downstairs (not our problem - they should have had extra staff to cater for that function).
Worst of all - wedding disco was very loud from 9.30 pm to 1.00 am which kept us awake despite our bedroom being on the top floor.
Overall: We were very disappointed and will be writing to the hotel management. The hotel is very shabby and the service was not at all good. Although the hotel is a non-smoking area, because smokers stand immediately outside the revolving doors, the smoke gets wafted back into the building which is very unpleasant. We were prepared for there to be groups of golfers staying which there were, and that was not a problem; the consequent poor dinner service and the level of noise were.
(107328154)
2.0 / 5
Anonymous
on 21/04/2009
(Mature couple)
(107434905)
3.9 / 5
Mrs [WORTHING, GB]
on 01/03/2009
(Mature couple)
A pleasant Hotel. Needs a little T.L.C. When I mentioned that the curtain hooks were broken the maintainance man was informed immediately but as this was on checkout I didn`t get to see if it had been taken care off! I would also like to have a toilet brush in the bathroom. Having said that I would use this hotel again as a stopover.
(107516192)
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