| Check-in process | 4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.2 / 5 |
(107794857)
Clean accommodation. Helpful and welcoming staff. Nice room and good breakfast
No parking, staff unsure whether it was legal to park or not outside hotel
Overall: When booking I asked if there was parking and the reply was that it could not be guaranteed. This I beleived, wrongly, meant there was possibly parking but somewhat limited. In fact the signs outside say no parking. Had I known this I would not have booked the hotel. Also there is major roadworks(re building the new town square) which meant the maps I obtained from auto route were of no use and it took 1.5 hours to locate after leaving the motorway. Although the hotel was very good this will stop me from rebooking again. (99150763)
The staff were unfailingly pleasant, the hotel was conveniently situated and the facilities should have satisfied
The bed, a nominal double would not have accommodated both my wife and myself as I am 1m 90cm and my wife tall for a woman. The water was not hot and the bath plug was stuck down. I raised the matter at check out and was told that the water had not been hot all week. It was hard to get a satisfactory cupof coffee at breakfast. I could not find the butter a breakfast. There appeared to be a demented pair, male and female, who argued outside the hotel and wakened me at 2am and again at 4am. This I suppose is a problem with city centre hotels but I suspect had more to do with the restaurant next door.
(99289172)
No hot water,aggressive staff
(99573886)
clean, comforatble beds, tv, tea, coffee making facilites, hairdryer,
central location, helpful staff
(99280504)
Overall: our room was very hot and stuffy even with the air-conditioning (99396178)
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