The Pier Hotel, Eastbourne
4 Grand Parade, Eastbourne, BN21 3EHGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.6 / 5 |
How to book this hotel or view prices
Guest Reviews
1.4 / 5
shane [braintree, GB]
on 15/11/2009
(Mature couple)
Good central location. Good breakfast.
6 flights of srairs up with out of order lift. Windows unable to close correctly so wind and rain entered room. This also caused alot of noise - only got 3 hours sleep on our stay. Light shade scaleded from to high voltage bulb - fire risk. Sock placed over smoke alarm detector by previous guest - fire risk. Empty can of drink still on window ledge from previous guest. Toliet system lose. Shower tap broke off in my hand.
Overall: Poor stay. Will not use this hotel or this web site again as web site stated 4 star hotel - this was more like in my experience a 2 star hotel. (108782305)
3.9 / 5
Anonymous
on 02/09/2009
(Mature couple)
The staff, and the Manager in particular, were very helpful and approachable.
Overall: Good value (108781135)
2.6 / 5
Anonymous
on 22/08/2009
(Family with older children)
(108672200)
2.4 / 5
Anonymous
on 20/08/2009
(Mature couple)
good location
shower broken therefore unable to have one
shower curtains very dirty,fit for the dustbin
#worst of all bedlinen not fresh.obviously not changed after the previous occupants left
Overall: unsatisfactory (107469010)
3.7 / 5
James [Folkestone, GB]
on 03/08/2009
(Mature couple)
The young girl who checked us in was superb bubbly fun and just fab I work for Diamond Resorts a large chain and I would give her a job anytime please pass this one. She really is wasted there unless maybe she is the owners daughter!!!
Well there were not too many the worst being the coffee & tea at breakfast, there is no need in this day and age to serve vast thermos of tea and coffee which wtastes like dishwater and bore no resemblane to coffee or tea it was truly foul. Just leave boling water in flasks if you have to, it was not drinkable. Also there really should be someone on reception in the morning so you can purchase your parking card if brekfast starts at 7.30am (as it did) then I would expect someone on recepton. Please appreciate I am speaking from someone who comes from this industry.
Overall: It was ok that would be my general opinion the young girl on reception made it that as she was excellent, but for what we wanted and the price I would not have expected much more but 4 star I dont think so Imy resorts are 4-5 star and are way above the standard of this. The bar below was not too noisy for me at night but for elderly people who gnerally stay in this area it must be awful (108820488)
1.9 / 5
Anonymous
on 06/07/2009
(Mature couple)
Friendly staff, good sized rooms, good views
bags of laundry in entrance hall (only moved on sat am) and on each landing, no chairs in room, no bedside light. Bath/shower fitting came off in hand. Shower via mixer taps with poor results
Overall: Position of hotel in vibrant part of Eastbourne, very convenient for everything including local taxis and transport (107763595)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.