| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.0 / 5 |
4.0 / 5
Anonymous
on 28/09/2009
(Solo leisure traveller)
The staff were very friendly and helpful and the hotel was very clean.
Room service and internet were both very expensive.
Overall: I've stayed in many "4*" airport hotels at Heathrow and this is the first hotel that I actually enjoyed my stay in. (108775430)
4.9 / 5
Anonymous
on 19/06/2009
(Family with older children)
Overall: Everything was fine, thank you. (107801126)
5.0 / 5
Anonymous
on 21/04/2009
(Same sex couple)
Requested room change as we needed a twin and not the double we were offered - no problem - changed immediately.
Prompt room service.
Overall: Enjoyable start to our holiday (107570913)
5.0 / 5
Anonymous
on 06/01/2009
(Family with older children)
Staff service terrific. Swimming pool a big draw for us, a family with small kids.
Food was adequate, but could be better, I think.
Overall: Outstanding value for money. Was extremely happy. Will return when passing through Heathrow & need an overnight. (107869854)
3.1 / 5
Anonymous
on 06/08/2008
(Family with older children)
Hotel was close to Heathrow airport. Everything was nice and clean.
We didn't receive the extra cot that we asked for. Our dinner reservation was made incorrectly. In the morning we booked a taxi at the front desk and when we stepped out the front door another staff member said that he looked after the taxi's and cancelled the one that we had booked and put us in a private hire car that charged almost twice as much to take us to the airport. There seemed to be poor communication between staff members.
Overall: Fair. We did get a much better rate than their posted rate because we book through Acitve Holtels. (108049784)
4.6 / 5
Danny R. [Devonshire, BM]
on 14/05/2008
(Solo business traveller)
It was very clean. I was able to relax and feel at home.
There wasn't anything that I disliked
(97556396)
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