| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  4.3 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.4 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.3 / 5 |
4.0 / 5
Anonymous
on 14/11/2009
(Same sex couple)
(108415989)
3.9 / 5
Keith [Tiverton, GB]
on 19/10/2009
(Solo business traveller)
Good room and good bath/shower facilities. Pleasant staff. Clean and fresh bedlinen.
Food no more than adquate -although breakfast OK. No lift. Limited bar facilities.
Overall: OK - for a one night business stay - hard bed. Would look for more if I had been a leisure traveller. (108835666)
3.0 / 5
Anonymous
on 23/09/2009
(Solo business traveller)
Parking was excellent
A lot of cobwebs in the room and the bed was very hard
Overall: adequate, but far from the best I have stayed in...better mattresses wouldn't go amiss (108249593)
3.6 / 5
Cornelis [Elst, NL]
on 13/09/2009
(Group of work colleagues)
staff okay, willing to help
nice bar
beds are too small; it is better to put 2 single beds next to eachother
Overall: rooms are far too expensive for what you get (108122608)
2.6 / 5
Anonymous
on 12/09/2009
(Solo business traveller)
Staff very helpful and friendly. Breakfast good
I asked for quiet room but was given one right next to kitchen vents.Mould in bathroom and bath panels swollen with water penetration. cheap plastic toilet seat that is sharp and uncomfortable. Thick dust on kettle. Not a place if you want peace and quiet as it is located in the town centre. old fashioned TV's and stains all over carpet.
(108152585)
4.4 / 5
Janet [Bishops Stortford, GB]
on 10/09/2009
(Mature couple)
fantastic staff - friendly, helpful, efficient in every department. Best service we have ever had in any hotel - thanks and keep it up. Breakfast menu was very comprehensive and food was delicious
shame about little details - 3 light bulbs not working (bathroom, office area), and bedside tables very dirty
Overall: loved it and will definitely stay again when we are next up (108296147)
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