| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff |  4.3 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.9 / 5 |
3.4 / 5
Anonymous
on 24/11/2009
(Young couple)
(108322809)
1.6 / 5
[stansted, GB]
on 06/10/2009
(Young couple)
Pleasing location just outside centre but close enough to walk in and along the river. Internet acces is ok. The hairdryer worked.
Very poor,rooms are dull, the bed was much too soft. The shower pumps are very loud (will disturb sleep)when the showers in the room and neighbouring showers are used. Breakfast starts too late at weekends 9:00 however the room literature does state they will provide earlier continental to the room if you want it earlier as long as you order by 2030 the night before in the bar, It should also state, 'only if the management is in.'The bar staff refused my request, so i went to supermarket for cereal, bowls ,croissants and milk and told them so. Can you believe it - no discount, no offer to go get some, just the excuse the cooks aren't in til 9:00. In our opinion a very poor, extremely over priced, i think it will be Premier / Holiday Inns in future.
Overall: Not good, check in was fine, the whole place inside the hotel is in need of refurbishment, at the very least a new lick of paint by a good decorator is in order. Rooms (we were in 10) are in need of modernising. Had planned to eat in the restaurant but after the fiasco with ordering an early breakfast for the morning we decided on somewhere else to eat. (108131714)
5.0 / 5
donna [west wickham, GB]
on 25/09/2009
(Young couple)
very friendly excellent food.lovely stay.fabulous night time garden.
Overall: lovely relax will return. (108816365)
3.7 / 5
J [Rushden, GB]
on 02/09/2009
(Mature couple)
Lovely picturesque water-side location & ancient mill building which is now the restaurant.
Overall: Very pleasant experience. (108843982)
1.6 / 5
Gerko [Cambridge, GB]
on 04/07/2009
(Mature couple)
Bed was of good size. The room itself was reasonable`
No air conditioning. Temperature in bedroom was 32 degrees Celsius. Very uncomfortable. One of the side table lamps was not working. cupboard did not close properly. Towel rail in bathroom without any window was blazing hot, making the temperature in the bathroom even less tolerable. Shower only gave cold water and the whole mechanism seemed to be out of order.
Overall: Considering the price this was very poor value for money. Because of the weather condition and the unbearable hot bedroom and bathroom sleeping was impossible. And experience to forget. (107755289)
4.7 / 5
Clive [Banchory, GB]
on 31/05/2009
(Mature couple)
Excellent food and excellent service in a most desirable location.
No bad points but would suggest that your address is altered to Harnham, Salisbury as it is possible to start looking for the hotel in Salisbury city centre.
Overall: Most enjoyable and would have no hesitation in recommending it to others. (107627715)
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