| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 3.9 / 5 |
Although the room was a family room it was not ideal for young children - we spent the whole time in fear of them falling and breaking their neck from the mezzanine level. The ladder did not instill a feeling of confidence. But worst of all the manager entered our room using her key at just after 1 in the morning, waking me up (we were all fast asleep)to say that the people staying in the room next door were complaining about noise from our room (or at least that's what I understood with my basic French having just been woken up in the middle of the night)! Surely she would have heard from outside our door if we were making noise without having to wake me as well as giving me quite a scare. As she instantly realised we were obviously making no noise and left hastily.
(108013378)
(97679502)
(99146924)
(3305639658)
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