Norfolk House Hotel, Croydon

2.9 / 5 Anonymous on 03/11/2009 (Family with older children)

Facilities were clean and it had an extra bed in the room for our toddler.

Staff were not very helpful - One member of staff told us one of our drinks was cold enough when we asked to have it with ice, and wouldn't give us ice in the drink! (Although he put ice into another one we ordered a few minutes later!) The staff at breakfast could not tell us whether the milk was full fat (for the benefit of our toddler) and the continental breakfast spread offered the least possible variety imaginable! We asked for the full english and were made to go and pay for it at reception first, even though we were there for another night. My Mother's room had 2 cables trailed across the floor which couldn't be moved (health & safety!!!) and there was no lift (my Mother cannot manage stairs very well and unfortunately we were on the 2nd floor).

Overall: OK if you're on a budget and not expecting a nice breakfast!  (108748911)

3.1 / 5 Anonymous on 27/10/2009 (Same sex couple)

Clean room Good price

Room reeked of smoke on both days despite airing Television did not work at all on any channels Bathrooms need updating

Overall: Reasonable for a budget hotel Breakfast could be healthier e.g. wholemeal bread, fruit  (108138047)

1.3 / 5 Anonymous on 26/10/2009 (Group of adult friends)

all fur coat and no knickers, frot of the hotel and bar area modern,room out of the 1940's,blown plaster, poorly repaired doors,no sink plug, blocked drainage fron both bath and basin,very very poor qyuality rooms.full english breakfast , sorry no way, total waste of time putting such small portions on a side plate

Overall: would not use again,and would steer people well away  (108800613)

2.9 / 5 Anonymous on 17/10/2009 (Mature couple)

Friendly staff. Free Parking.

Continental breakfast restricted to cereal and toast (no pastries/croisants). Fresh coffee not available (machine not working). Hotel on lots of different levels, no lifts.

Overall: Reasonable. Although the room TV reception not good. 1st room well appointed but on 2nd floor. 2nd room on ground floor but not as well appointed (family room) furniture not as good as 1st room and beds not as comfortable.  (108686100)

2.4 / 5 Veronica [Grantham, Lincs, GB] on 14/10/2009 (Mature couple)

The entrance and public rooms as you came into the hotel were smart and tidy. The breakfast room was very acceptable. The bedroom was warm.

The overall appearance of the bedroom was shabby. Reminded us of our university hostel rooms.Basic furniture. My husband was looking forward to sitting in a comfortable chair in the room whilst I got ready.

Overall: The entrance very acceptable and rooms leading off but bedroom cheap and very basic. Colour scheme all white on walls and in bathroom. The rooms all need revamping.  (108149941)

4.0 / 5 robert [new addington croydon, GB] on 13/10/2009 (Mature couple)

the room was nice and warm very clean and comfortable

the tv was a bit tempramental

Overall: we enjoyed our stay and would stay again would recomend this hotel to friends  (108322035)