| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
4.9 / 5
Anonymous
on 19/11/2009
(Solo business traveller)
(108926425)
4.3 / 5
Anonymous
on 23/08/2009
(Mature couple)
(108506931)
4.3 / 5
Anonymous
on 19/05/2009
(Mature couple)
restaurant excellent. restaurant staff excelent and very knowledgeable about food and wine and where it was sourced locally.
food excellent(esp local produce).
room and hotel very clean
My booking only offered the room as twin/double without being given the specific choice. Only when I followed this up directly with the hotel did I discover we had been booked into a twin room and was luckily able to change this.
'spa' pool had several screaming kids jumping in and out despite signs saying no jumping/diving. also kids in jacuzzi.
Golf NOT accessible for all as described in brochure. Acorns pay and play still required strict dress code and golf shoes which we do not own so we were unable to play. I would not have booked this hotel at this price had i known this. Also
Nigel Mansell world of racing only open sun at 3 (had to check out by 11) and wed afternoon. Brochure did state that if you wanted a tour these were the only availiable times but it did not say that you can only view the exhibit by tour. A bit mis leading. My main reason for booking was to treat my fiance to the golf and the mansell exhibit, neither of which we could do. We did use the spa but its relaxing intentions were spoilt by noisy children. Given the strictness surrounding the golf i was surprised the rules were so liberally flaunted in the spa.
Overall: A lovely hotel in a lovely setting. Very disappointed in inability to use facilities we felt we had paid for.We had a good break generally by making our own entertainment off site. Dress codes, opening times etc should be far more clearly stated and there should be more continuity in adherence to rules where they apply. (107964852)
2.4 / 5
Jack [Chester, GB]
on 30/03/2009
(Solo business traveller)
(107835582)
4.7 / 5
Jan [London, GB]
on 29/12/2008
(Mature couple)
Friendly and caring staff, cleanliness, lovely environment, excellent wellbeing facilities, good restaurant
Water in the swimming pool is too chemical - what about ionization instead of chlor.
Overall: Very good experience, room is ok, mostly excellent quality of hotel services. Restaurant is good, very staff caring, meals are rather simple than sofisticated, but well done (107412941)
4.9 / 5
Robert [Peacehaven, East Sussex, GB]
on 08/11/2008
(Solo business traveller)
Excellent service and facilities.
Staff very courteous
Overall: I will be working in the Exeter area for the next 8 months so will be using your Hotel at 3 nights per week. (107975933)
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