| Check-in process |  3.2 / 5 |
|---|---|
| Working order of facilities / equipment | 3.2 / 5 |
| Overall value for money |  2.9 / 5 |
| Performance of staff | 3.2 / 5 |
| Your room | 3.2 / 5 |
| Overall experience |  3.1 / 5 |
| Order and cleanliness of the hotel | 3.2 / 5 |
| Guest Rating | 3.2 / 5 |
2.9 / 5
George [Chester, GB]
on 02/06/2009
(Mature couple)
The staff in the leisure complex were very pleasant
The food was appalling. We sent the starter back because the rocket looked as if it had been around for a week,the garnish on the main course was the same. The potatos were inedible and again looked reheated
Overall: Sadly the food let the hotel down very badly (107625612)
3.4 / 5
Anonymous
on 14/04/2009
(Solo leisure traveller)
Facilities in room all ok.
Bathroom - mildew on shower curtain, cracked tiles on wall and floor.
(107372193)
5.0 / 5
Anonymous
on 11/01/2009
(Solo business traveller)
Excellent value for money
Convenient location
Overall: This hotel is very close to the M25, easy to find and convenient. A well maintained hotel with helpful staff. (107373690)
2.3 / 5
Michaella [Milton Keynes, GB]
on 16/12/2008
(Mature couple)
Receptionist was very pleasent and polite.
Cold disgusting breakfast was returned twice.
No hot water for shower in morning.
Sweltering temperature in room all night.
Very loud party and loud drunk guests into early hours of morning.
Staff seemed overwhelmed by workload.
Duty mnager did not contact us to discuss our concerns/complaints
Overall: This is the third time we have used this hotel as it is convieniently located to visit family and friends we have never had any problems before and were very shocked and disappointed this time. (107955627)
4.0 / 5
Anonymous
on 05/12/2008
(Solo business traveller)
Pleasant helpful staff, very nice pool
Cigarette butts at entrance - look and smells awful
(107657068)
4.4 / 5
Anonymous
on 24/06/2008
(Solo business traveller)
Bed Comfort , Quiet
Breakfast started late, No snacks available on evening arrival other than minibar - bring back the coffee bar!
Overall: Staff were welcoming and friendly - breakfast seemed very fraught (99293174)
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