| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.4 / 5 |
| Overall experience |  3.8 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.6 / 5 |
4.9 / 5
Anonymous
on 23/10/2009
(Mature couple)
Very good evening meal and breakfast
Very friendly and helpful staff
Overall: We were collecting a relative from an inbound flight to Gatwick Airport and stayed overnight to avoid making two long journeys in one day. We are very likely to use this hotel again should a similar need arise. It was much better than the one we have used previously! (108195572)
3.9 / 5
Anonymous
on 06/10/2009
(Mature couple)
When no taxis available, staff were willing to give us a lift to a local destination and fetch us back when needed. Service beyond the call of duty!
Room was a a bit small, but otherwise comfortable. Breakfast was a bit disorganised and kitchen ran out of croissants/pain au chocolat, so the continental breakfast was a bit thin!
Overall: Not perfect, but greatly helped by the positive attitude of staff and overall reasonable value for money. (108952997)
3.3 / 5
Anonymous
on 03/10/2009
(Group of work colleagues)
Staff friendly and helpful. Food good but service extremely slow
Bed linen didn't match and had seen better days. Arranged to have a continental breakfast as we had to leave early. Member of staff ill so no breakfast provided.
Overall: Disappointing due to problem with breakfast (107627663)
4.3 / 5
Anonymous
on 30/09/2009
(Young couple)
Lovely staff, helpful, quick. Good facilities with food and drinks etc.
Could hear the phone ringing (without answer) early in the morning. Didn't please the hangover.
Overall: Very satisfactory. (108681844)
3.7 / 5
Anonymous
on 29/09/2009
(Young couple)
Lovely pub. wished we could have stayed for dinner! Nice staff.
No cooked breakfast available.
Room dated.
Only one channel was working on the TV.
Overall: Good - perfectly comfortable. (108168266)
4.1 / 5
Colin [EYE, Suffolk, GB]
on 17/09/2009
(Solo business traveller)
Excellent restaurant.
Overall: Good (108983765)
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