| Check-in process | 4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
Well located, friendly staff and good food
The wireless internet does not worrk on the secod floor
Overall: Basic room, well located in the town, with good staff and food. Try to get a room on the first floor if you want internet connection in you room (108444350)
(108176467)
We had dinner in the hotel which was nice. The service was not great however.
The bed was comfortable and the rooms were clean.
Staff appeared poorly trained and service was not of a good standard. At both meal times service was slow and disorganised. My partner actually went to the spar next door to buy orange juice at breakfast after waiting for over 10 minutes for the jug we had ordered (did appear on the table 10 mins later)
Overall: Ok, due to service would not come back. Our party spent around 600 pounds for 1 night inc a meal and I would have expected better for this. (108501221)
(108783574)
Pleasant staff - good location
The car park was not easy to find but a helpful local directed us. Everywhere in the hotel looked tired. We had insufficient toilet paper for our 1 night stay. The shower ran off the bath taps so the temperature and flow was inconsistent. Our room was cramped with an extra bed & TV in the way of the dressing table. The breakfast waitress was pleasant but inexperienced in pre-empting our needs. For example, we had to ask for toast, and tomato sauce which came in a small bowl without a spoon so we used our teaspoons.
Overall: Adequate but not good value for money (108265520)
The small restaurant and bar providing a sensibly small range of dishes, excellent quality together with real ales too. The room was surprisingly spacious for such an old building (17th century), with en-suite truly a separate room en-suite, rather than built in to a corner
The small, rather temperamental TV, wasn't such a bad point, since we weren't there to watch TV. The distance to the car park might have been awkward if it had rained, but right in the middle of town, couldn't really expect any better
(108871913)
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