|
|
|
|
 |
|
| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.5 / 5 |
| Overall experience |  3.8 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.8 / 5 |
3.6 / 5
Anonymous
on 15/12/2009
(Young couple)
(108510074)
2.3 / 5
Anonymous
on 15/12/2009
(Mature couple)
Service was pleasant and helpful.
Hotel was tired and could benefit from an overhaul. Bathroom fittings were very poor. Tap tops came off in hand when turning.
Overall: Pretty average (108936719)
4.0 / 5
neil [glossop, GB]
on 14/12/2009
(Young couple)
(108646107)
4.6 / 5
Nicola [Northwich, GB]
on 11/12/2009
(Young couple)
very friendly and welcoming staff, nice relaxed atmosphere. very good standard and value for money
there wasnt a shower in the room, only a bath, which you couldnt stand in. But the bathroom itself was excellent and very clean and modern.
Overall: a lovely hotel and excellent value for money. staff are very accomodating and we had a lovely stay. (108364474)
4.4 / 5
Sally [Soudley, GB]
on 09/12/2009
(Young couple)
The manager was really lovely and ever so friendly as were most of the staff (some were a bit 'efficient' and lacking smiles). We had a problem with the shower on the first day that was fixed as soon as we mentioned it. I have a feeling that no other customers had pointed it out before as the hotel were wondering where the leak in the dining room was originating from! Also very clean hotel, no problems with finding rogue hairs in the bath.
The dining room was booked up for a private party on the Saturday night. It would have been nice to have been informed of that when we arrived so we didn't have to make last minute plans. But they were very helpful in suggesting other places to eat.
Overall: Really enjoyed our weekend there. We were made to feel very at home and the hotel has great potential as it's a beautiful building with great staff and good food - could just do with a bit of a coat of paint. (108225236)
4.1 / 5
Gillian [Chelmsford, GB]
on 08/12/2009
(Mature couple)
Overall: Happy experience. The staff were very friendly (108242634)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.