| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
1.9 / 5
[Dereham, GB]
on 05/11/2009
(Mature couple)
Convenient location.
Tea tray, tin, brochures and bathroom scruffy. Shower leaked and lack of ventilation in bathroom meant whole room became soaked when showering.
Overall: OK because of desired location. (108255165)
4.3 / 5
James [Dingwall, GB]
on 08/08/2009
(Group of work colleagues)
Hotel staff were extremely helpful and although we arrived early they endeavoured to find us a room so we could get changed and leave our things before heading out to a festival.
Arrived to discover a mix up between the room I booked on active hotels and the room which had been reserved, this was quickly sorted out. I'm unsure if this was the web site or the hotels error.
Overall: Overall a nice experience mostly due to one biker friendly lady employee whose name unfortunately escapes me and who really did her best to help us out when she didn't have to. You know who you are! Many thanks!! (108549773)
4.1 / 5
Anonymous
on 06/08/2009
(Young couple)
Staff were very friendly and hotel location was ideal for the festival we were going to.
We were charged £15 extra for the accommodation on check out. Thankfully I had brought a printout of the original booking. If I hadn't brought this with me I doubt we would have received our money back.
Overall: Very good (107420823)
3.9 / 5
Anonymous
on 05/08/2009
(Mature couple)
(107338581)
5.0 / 5
peter [whiston, GB]
on 05/08/2009
(Solo leisure traveller)
(107348755)
3.6 / 5
Kirstie [Whitchurch, GB]
on 05/08/2009
(Young couple)
Bed was very comfortable
Bathroom is a major need of an upgrade. Shower is like a hardrunning tap with limescale all around it.. leaks onto the bathroom floor terribly. Bent and broken toilet roll and towel holders.... bath side panel rotten wood.
Overall: Apart from the state of the bathroom the rest of the room was fine. What I would like to say is that although there was a mistake on our booking and when we got back to our room at 11pm to find the room hadnt been cleaned... this was sorted out Very quickly... we were given another room immediately and a complimentary breakfast for both me and my partner the next morning. Staff were very friendly and only too helpful with any queries. Would stay again... but maybe in a newer room? (107595822)
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