Holiday Inn Basildon, Basildon
Waterfront Walk, Festival Leisure Park, Basildon, SS14 3DGGuest Reviews
Summary of Guest Ratings
| Check-in process |  2.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room |  3.3 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel |  3.5 / 5 |
| Guest Rating | 3.4 / 5 |
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Guest Reviews
3.6 / 5
Phyllis [Cheshire, GB]
on 13/11/2009
(Same sex couple)
The hotel is clean and functional for the business traveler or as a stopover
There was only 1 person on the desk at check in and checkout which caused a wait
Overall: Adequate for what I needed (108434055)
4.4 / 5
Janice [Swindon, GB]
on 04/03/2009
(Group of adult friends)
(107362649)
3.0 / 5
J [Ipswich, GB]
on 30/09/2008
(Young couple)
the room was clean and tidy, and facilities were good.
when we arrived at the hotel, there was no record of the booking! this is the 2nd time i have used your booking line, and arrived at the same hotel, with the staff unaware of our arrival, or the booking. and with a reference number unknown to the staff! it was only due to the compitence of the staff, that they were able to find us a room.
Overall: staff good and room and hotel, nice. i would not use your services for a third time, and i will not be recommending your services in the future!! (107618558)
2.9 / 5
Michael [Gibraltar, GI]
on 22/05/2007
(Solo business traveller)
Common areas were ok, room was large and bright
decor needed refreshing
Overall: on arrival reception had difficulty locating my booking despite being informed that I would only take 2 nights and not the 3 nights booked and paid for in advance compliments in the room were not replaced and plugs were difficult to use for laptop, phone etc (99901098)
3.7 / 5
James [Cambridge, United Kingdom;GB]
on 19/12/2006
(Group of adult friends)
(99486517)
2.7 / 5
DENIS [meru cedex, FR]
on 05/06/2007
(Solo business traveller)
Petit d
Surbooking des chambres non fumeur. Arriv
(99250354)
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