| Check-in process | 4.5 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
Stunning setting, friendly staff, good food.
Bed uncomfortable, bedding very 'tired' could do with new pillows, etc.
Overall: We only stayed one night, the hotel is comfortable but needs some refurbishment, however the setting of the house and surrounding parklands make the visit well worth while. (108622328)
Staff very helpful
Beautiful gardens
Food excellent
Charming
Tired looking
Single room very dowdy, carpet shabby, desperate for makeover
Television reception very poor
Overall: Enjoyable (107966834)
Clean and comfortable. Good restaurant. Spacious, picturesque grounds. Friendly and helpful staff. Within walking distance of Builth Wells and plenty of good walking territory around.
Our room was rather cold, but there were two electric heaters provided which solved the problem. The basin in the bathroom would have given a short person a serious challenge - it was very high.
Overall: A pleasant place to stay overnight or for a short break. (107448312)
Fantastic room with four poster bed ! Beautiful old building with wonderful features and grounds.
Delicious breakfast and friendly staff keen to please.
Over-cooked steak for my evening meal, it was tough, however, I did order a well done steak, my husband's meal was excellent.
Overall: Beautiful surroundings and fantastic weather made a wonderful stay at your hotel. (107917157)
fantastic staff, very attentive & extremely helpful. Staff went above & beyond as our car broke down & they sorted it out for us.
relaxed atmosphere.
excellant breakfast, local produce. Thanks to the cook.
massive bath in room 9
no cental heating, so had to rely on little halogen heater.
brown tap water
Overall: thoroughly enjoyed ourselves (107384748)
The friendly staff, the surroundings, the quality of the food
The food is a little on the expensive side but the quality makes up for it. The TV in the room was very small and old and only showed 2 channels - Eurosport and a Welsh channel! The TV remote did not work. So take a book
Overall: PLeasant (107332096)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.